Customer Service Name of the employee being evaluated: Department/Section of the employee: Date of interaction 2.1. How would you rate the staff's ability to effectively solve your problem? Excellent Very Good Good Fair Poor 2.2. How would you rate the staff's ability to communicate with you clearly and professionally? Excellent Very Good Good Fair Poor 2.3. How effectively did the staff handle your complaints or grievances? Very well Good Fair Bad Very Bad 3.1. Do you consider that the staff is well trained to meet your service expectations? Yes No Somewhat 3.2. How adequate do you find the staff's access to the necessary tools and resources to provide you with good service? Yes No Somewhat 4.1. How satisfied are you with the recognition and rewards the staff receive for their performance? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied 4.2. Do you believe the staff is motivated to continuously improve the quality of the service they provide? Highly Motivated Motivated Neutral Poorly Motivated Not Motivated at all 5.1. What aspects do you believe could be improved to optimize the customer service you receive from our company? 5.2. Do you have any additional suggestions or comments on how we can better support our customer service team? Send